You see a ‘new private message’ notification on Facebook. You click on the link. It starts loading. You wait… You wait some more… You try again… And it still won’t open the damn message.
This somehow especially happens when you’re in a hurry and really need to read that message right now.
Below is the screenshot of what you see when you try to access your Facebook messages. The loading bar is moving constantly, but the messages never load and open. Even if you try to refresh the page, and try to access your Facebook inbox again, you see this irritating loading animation – again:
At first, I thought this only happened to me, and I discarded it as some kind of problem with my crappy internet connection. Because, after a couple of hours or so, it would start working again… But then I started seeing so many other people complaining on the same problem.
“My Facebook Messages Won’t Load”, “I can’t access my messages on Facebook”, “Can’t access private messages or chat on Facebook”, and so on…
Facebook tech support have even posted a short instruction (My messages aren’t loading) at their Help Center, but I’ve tried it, and it didn’t solve my problem at all. I’ve already been doing those things before they even told me to.
I started digging for some information on this problem, and I’ve found a quick and easy fix. It will only take you about 20 seconds to fix it.
And no, I won’t tell you to just use one of the other internet browsers to access Facebook. That works, but it’s not a fix, it’s just a workaround. No need for changing the internet browser you already use and love.
The solution to the problem is, as it turns out, to only clear your browsing data (cache, cookies – if you don’t know what this means, don’t worry, read on).
Here are the necessary steps you need to take, depending on the internet browser you currently use:
1. Click on the wrench icon on the right side of your address bar to access the settings (top right of the window).
2. From the menu, choose “Options“.
3. A new tab will open. In the sidebar menu to the left, find “Under the Hood” and click it.
4. Now you should be able to see “Clear browsing data” button. Click on it and a popup menu will show up (as in the image below).
5. From the drop-down menu, choose “the past week“. That should free up enough space in the cache.
6. On the checkboxes, only “Empty the cache” and “Delete cookies and other site and plug-in data” boxes shold be checked. There’s no need for the rest of them.
7. And finally, click the “Clear browsing data” button.
1. Hold down CTRL + Shift + Delete buttons on your keyboard. The “Clear Recent History” menu should now pop up (as below).
2. For the time range to clear, you can choose “Today“.
3. As with Google Chrome, only “Cookies” and “Cache” boxes need to be checked.
4. Finally, click the “Clear Now” button.
That’s it! Now when you try to access Facebook, you will see that (if you’ve been logged in) you’re now logged out, and need to enter your email and password again. After you login to your account, everything should work in amazingly perfect way!
Oh, and if you were expecting instructions for Internet Explorer too… Please… Do yourself a favor, and download and install Google Chrome or Firefox, and your life will be much easier. The best help I can give to Internet Explorer users is to give them one good piece of advice… Do not use it.
If you still have any problems with opening your Facebook messages, write in the comments below, and we’ll figure them out in no time.